Question 1

What is TTSInsight?

Accepted Answer

TTSInsight is a TikTok Shop analytics platform that helps sellers track products, analyze videos, and discover winning strategies. We provide real-time data and AI-powered insights to help you grow your TikTok Shop business.

Question 2

How does the credit system work?

Accepted Answer

Credits are used for AI generations and deep data lookups. Each product lookup, video analysis, or AI insight uses a certain number of credits. Your monthly credit allowance depends on your plan. Unused credits roll over to the next month (up to 2x your monthly allowance).

Question 3

What data do you track?

Accepted Answer

We track product sales, rankings, reviews, pricing history, video performance, creator analytics, shop metrics, and more. Our data is updated in real-time to give you the most current insights.

Question 4

What happens when I upgrade, downgrade, or pause my workspace?

Accepted Answer

Upgrades take effect immediately and are prorated against the remaining period. Downgrades apply at the next renewal so you keep the higher tier until then. Pausing the workspace freezes billing and keeps your dashboards intact for 30 days — long enough to come back after a slow quarter without losing your setup.

Question 5

What is the refund and cancellation policy?

Accepted Answer

Annual plans are refundable within the first 14 days, no questions asked. Monthly plans can be cancelled before the next renewal and you keep access until the period ends. AI credits already spent are not refundable; unspent credits roll with your subscription.

Question 6

Which TikTok Shop markets and currencies are covered?

Accepted Answer

Coverage spans every active TikTok Shop market: US, UK, Ireland, the EU rollout (Spain, Germany, Italy, France), Mexico, Brazil, Saudi Arabia, the UAE, and the original Southeast Asia footprint (Indonesia, Malaysia, Philippines, Thailand, Vietnam, Singapore). GMV is shown in your workspace's chosen reporting currency with the source currency preserved in raw exports.

Question 7

How accurate is your data?

Accepted Answer

Our data is sourced directly from TikTok Shop and updated in real-time. While we strive for maximum accuracy, some metrics like sales estimates are calculated using proprietary algorithms and should be used as directional guidance.

Question 8

Can I track my competitors?

Accepted Answer

Yes! You can track any public shop, product, or creator on TikTok Shop. Set up alerts to get notified when competitors launch new products, change prices, or see significant sales changes.

Frequently Asked Questions

General

Billing

Technical

Still have questions?

Frequently Asked Questions

General

Billing

Technical

Still have questions?